This book is about a practical guide to tools and techniques which are necessary in the implementation of all kinds of quality programmes at whatever level or under any banner these may be pursued, such as Continuous Improvement, TQM, BPR, Six Sigma, Lean Enterprise, Lean Sigma, FIT SIGMA™, to name a few. The approach of the text focuses on the clear definition, description and application of each tool or technique underpinned by numerical or practical examples. Selective worked-out examples in the text would help readers with some grounding in real metrics which they can subsequently apply in their own organisation. The text covers an implementation programme to demonstrate how to put the pieces of tools and techniques together. A differentiating feature of the approach is the end-of-chapter questions and exercises to help both directed and self-assessed learning.
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